Privacy Policy

1. Who we are

ticketsfinder.ai is the data controller for the personal data described in this policy.

You can reach our privacy contact at privacy@ticketsfinder.ai.

2. What we collect

We keep the data set deliberately small. Depending on how you use the site, that means:

• Search and chat content — the event you type, plus the city and dates you give the assistant.
• Technical data — IP address, browser and device type, pages viewed and referring site, recorded in our standard web server logs.
• Click data — which outbound StubHub links you open, and the tracking identifiers attached to them.
• Contact data — name, email address and message if you write to us through the contact form.

3. Why we use it, and our lawful basis

We rely on the following bases under the UK GDPR and GDPR:

• Legitimate interests — running the search and chat service, preventing abuse, and attributing referrals to StubHub.
• Consent — any non-essential cookies, which you can withdraw at any time.
• Contract — answering a request you send us.
• Legal obligation — keeping records we are required to keep.

4. How the chat works

The assistant runs in your browser. The event, city and dates you give it are used to build a link to the matching StubHub page; they are not stored in an account or saved to a database on our side.

Please do not type payment details, identity documents or health information into the chat. It is built to take an event name, a city and a date — nothing more.

5. Outbound links and affiliate tracking

When you open an event, you leave ticketsfinder.ai for stubhub.com. From that point StubHub is the controller of your data and their own privacy policy and terms apply — including anything you enter at checkout. We never see your payment details.

Outbound links carry an affiliate identifier, routed through our affiliate network Partnerize, so a booking can be attributed to us. We may earn a commission on those bookings. We receive reporting about referred activity, not your purchase details.

6. Cookies

ticketsfinder.ai itself does not set advertising or analytics cookies. Cookies may be set by others:

• Affiliate attribution — when you click through, Partnerize and StubHub may set cookies that record the visit came from us, under their own policies.
• Fonts — pages load typefaces from Google Fonts, which receives your IP address to deliver them.

7. Who we share data with

We do not sell personal data. We share it only with service providers acting on our instructions:

• Hosting and infrastructure — our web hosting provider.
• Affiliate networks — Partnerize, for StubHub referrals.
• Professional advisers or authorities, where the law requires it.

8. Retention and international transfers

Server logs are kept only as long as our hosting provider needs them for security and operation. Contact messages are kept for as long as needed to deal with your enquiry, then deleted.

Some providers are outside the UK or EEA. Where that happens, transfers are covered by UK International Data Transfer Agreements, the EU Standard Contractual Clauses, or an adequacy decision.

9. Your rights

You can ask us at any time to:

• Give you a copy of the personal data we hold about you.
• Correct it, or delete it.
• Restrict or object to processing based on legitimate interests.
• Withdraw any consent you have given.
• Receive your data in a portable format.

10. Children, and changes to this policy

The site is not intended for children. We do not knowingly collect their data; if you believe a child has sent us data, contact us and we will remove it.

We may update this policy as the service changes. The version date at the top always shows the current one, and material changes will be announced on the site.

If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ico.org.uk) or your local supervisory authority.